Pick n Pay customer service rocks

March 18, 2010 by Nic Haralambous

Based on user feedback on independent complaints portal getclosure, Pick n Pay has done a great job of responding to their customers’ feedback over the past year.

From 1 March 2009 – 28 February 2010, an impressive 88% of Pick n Pay customers were satisfied or better with the outcome of their complaints submitted on getclosure, and 87% were satisfied or better with the way their complaints were handled.

Here are a couple of examples of positive feedback submitted by consumers closing their complaints on getclosure:

Supplier: Pick n Pay
Supplier Branch: Hyper by the sea
Customer: Shereen Brijlall
Date of Occurrence: 12 March 2010

Compliment:

Dear Ravi
Just to say thank you and all for attending to my complaint… you guys are extremely on the ball and that is what customer service is all about. I can admit that I only shop at Pick n Pay and will continue to do so only because of proactive staff like you and the rest that took my call. Please forward this onto your Manager because you are outstanding in your position. Keep up the good work.

Supplier: Pick n Pay
Supplier Branch: Hazeldean
Customer: Lesley Stead
Date of Occurrence: 4 March 2010
Compliment:

I would firstly like to thank Mmapula Sebati and Jade de Preez for their quick response to my complaint. They offered me a complete refund or replacement of the damaged school bag I had complained about. I would also like to thank both Ronald Mashao (Floor Manager at Hazeldean) and Els Hoek (Customer Services Manager at Hazeldean) for their extremely efficient and friendly service. Thank you to all involved.

In line with the Don’t Complain Campaign, remember that suppliers need your feedback in order to enhance their products and service. Click here to compliment a South African company and your feedback will be published in the getclosure Compliments section; or submit a complaint to give a supplier some constructive criticism and getclosure will deliver it directly to them.Similar Posts: